How we collect, use and protect your personal data
We take the privacy of everyone who visits this website seriously. This policy explains what happens to any personal data you share with us, or that we collect from you, via this website or by email, phone or post.
We recognise our obligations under UK data protection legislation and UK GDPR and are committed to keeping your personal data safe and secure. Our aim is to only use and hold your data in the way you'd reasonably expect us to. We may amend this notice from time to time; continued use of the site means you accept the current version.
We are Plus Opto Limited, a company incorporated in England and Wales, company number 02987120. Our registered office is at B13 Derwent Court, William Way, Moss Industrial Estate, Leigh, Lancashire, WN7 3PT, United Kingdom.
Our Data Protection contact is Sheila Woods. If you have any questions about this notice or how we process personal data, please contact us at sales@plusopto.co.uk or by phone on +44 (0) 1942 671122.
If you contact us with an enquiry, or purchase products or services from us, we collect your name, email address and other contact details, along with information about the company you work for. As we sell business-to-business, we only collect the limited personal data needed to identify you as a point of contact at your company.
If you visit our website we may collect analytical information relating to your browsing, such as your IP address, approximate location, browser type and pages viewed. This information may also be available to our analytics provider.
You have the right to object to our processing of your data and/or request access to information we hold about you. If you do, please contact us in writing.
We use reasonable, up-to-date security methods to keep your data secure and to prevent unauthorised or unlawful access, and against accidental loss of or damage to personal data. All information you provide is stored on secure servers.
We have policies, procedures and technologies in place to maintain the security of personal data from collection through to destruction, including procedures to deal with a security breach. Data is only accessible by those who need it for their role, and we only transfer personal data to third parties who agree to comply with equivalent safeguards.
We only process your personal data where you've given consent, where necessary to comply with our legal obligations, or for legitimate business interests. We do not sell or rent personal information you provide to us.
| Who | Why | Legal basis |
|---|---|---|
| People contacting us with enquiries or quote requests | To respond and provide the information or quotation requested | Legitimate interests |
| Employees/contacts at our customers | Processing orders, delivering products, collecting payment, notifying changes to terms | Legitimate interests; legal obligation where relevant |
| Employees/contacts at customers & prospects | Marketing our products and services | Legitimate interests |
| Website visitors | Analytics to improve our website and understand our customers | Legitimate interests |
We try to keep the personal data we hold accurate and up to date, and will take reasonable steps to correct or erase inaccurate data without delay. Please let us know if your details change, or if you spot any inaccuracies in the data we hold about you.
We will not keep your personal data for longer than necessary for the purpose it was collected for, and it will be destroyed or erased once no longer required. For guidance on how long specific data is likely to be kept, please contact us.
Under UK GDPR, you have the right to:
To exercise any of these rights, please contact us in writing at sales@plusopto.co.uk. Where you've given consent to processing, you can withdraw that consent at any time.
We do not carry out automated decision-making (including profiling) on the personal data we process.
Employees who need to access your data do so only to respond to enquiries and manage our relationship with you; all staff understand the need to keep it confidential. We also use service providers (for example cloud IT systems and IT support) who may hold or access personal data on our behalf, under contracts that meet data protection requirements. Aside from employees, service providers and where required by law, we will not disclose your personal data to third parties without your consent.
We will not transfer your personal data outside the UK or EEA unless the transfer is compliant with UK GDPR — for example where adequate protection has been confirmed, or appropriate safeguards such as standard data protection clauses are in place.
Our website uses cookies to distinguish you from other users, which helps us provide a good browsing experience and improve our site. You can refuse cookies via your browser settings, though this may affect your ability to use parts of the site.
If you're unhappy with how we've processed your personal data, you have the right to complain to the Information Commissioner's Office (ICO) on 0303 123 1113, or at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
If you have any questions about this policy, please email sales@plusopto.co.uk or write to us at Plus Opto Limited, B13 Derwent Court, William Way, Moss Industrial Estate, Leigh, Lancashire, WN7 3PT, UK.
This privacy notice was last updated on 01/11/2025.